Your day might not be anything like what I’ve described below, but the point of the post is to suggest that most administrators put out fires all day long and juggle meetings, email, and employee and physician issues and have very little time for planning and thinking. Depending on how long you’ve been with your current group, how well trained your staff are, and how many supervisors you have working with you, you might have a much easier day than described below, or a much harder one!
7:00 – 8:00 a.m.
An employee calls you at home before 7 a.m. to say they will not be in. You check the schedule to see how staff can be re-arranged to cover all needs.
8:00 – 9:00 a.m.
As you arrive, two employees have been waiting for you and have things to discuss with you – one wants to reschedule her vacation for the third time and the other wants information on FMLA (Family Medical Leave Act.) You tell the first you’ll look at the schedule and get back to her and hand the second a packet of info on FMLA to review.
You check your schedule and note that Nurse’s Day is coming up soon and you need to make plans to celebrate their day.
You check your email and see that your state listserv has some interesting information that you forward to your billing manager, asking her to look into the issue and tell you if it applies to your practice.
9:00 – 11:00 a.m.
You handle a patient complaint. You round on everyone in the practice, checking to make sure everyone has what they need and checking on their weekends. On your way back to your office, a nurse mentions that the exam rooms are not being cleaned as thoroughly as they should be; you make a mental note to speak with the cleaning company.
Your 9:30 a.m. meeting is with a broker who has some quotes to share with you in anticipation of your June 30 benefits year-end. Your senior physician has asked that the group consider cutting benefits this year if health insurance rates go up again.
You listen to several voice mail messages that came in while you were meeting with the benefits broker. The first is your EMR project manager calling to say your go-live date might need to be changed; please call him back. Another is a payer asking to schedule a chart audit sometime in the next three weeks.
11:00 – 12:00 p.m.
A physician lets you know that she’s using the last of the Rx pads – could you order some more ASAP?
It is payroll week and you spend most of the hour finishing the payroll and checking with the four employees whose payroll record is missing a punch. You send the payroll file out and move money into the payroll account, checking the bank balance and noting the Electronic Funds Transfer that came in since you checked it on Friday.…