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Quantum Workplace Named Recipient of Inaugural ChurnZero ChurnHero Award; One of Four Global Winners

Company Recognized for Successfully Driving Adoption of its Solutions across its Customer Base

Quantum Workplace, a leading provider of comprehensive employee engagement and performance software, announced today the Company is the recipient of a 2020 ChurnHero Award from ChurnZero, a real-time customer success platform which helps subscription businesses fight customer churn.

In its inaugural year, the ChurnHero Awards recognize ChurnZero customers for their commitment to best-in-class Customer Success programs. Judged by a panel of customer success experts, these awards celebrate teams building meaningful relationships with their clients in proactive, impactful and measurable ways.

Quantum Workplace earned its win in the Adoption Hero category, which acknowledges innovative ways teams successfully drive both product adoption and customer return on investment (ROI). Following its evaluation of the entire customer experience, the Quantum Workplace team sought to improve the adoption stage of customers’ journey.

Quantum Workplace’s focus on operationalizing the customer journey by leveraging ChurnZero’s software has reaped tremendous results. The Company is now better able to track and reduce time to value for customers while monitoring their movement from one journey phase to the next. Furthermore, alerts are delivered to internal teams on important customer health metrics, allowing Quantum Workplace to be better positioned to deliver the right service at the right time. Not only did the team influence sharp increases in the Company’s Net Promoter Score® (NPS) as a result of improving its customers’ journeys, but also, Quantum Workplace is now seeing its highest levels of customer engagement with its employee success tools ever.

“At the end of the day, our goal is to help our customers achieve success, in whatever ways they define and set their individual benchmarks. From onboarding customers to shaping their renewals and throughout the entire in-between process, we work closely together to address and attain the most pressing objectives. The Company’s innovative software, coupled with the commitment of our team, make this possible every day. This recognition from ChurnZero is both an honor and a testament to our commitment to delivering on that goal and demonstrates the true power of customer success and collaboration,” said Anthony Edwards, Quantum Workplace’s director of customer success.

Quantum Workplace Co-founder and Chief Executive Officer Greg Harris added: “This recognition goes to our dedicated team of customer success professionals who – each and every day – bring an unrelenting focus on customer care and success to their roles. We have seen a shift in customers’ perception of Quantum Workplace. Rather than relying on Quantum Workplace solely for annual surveying, we have moved into a subscription-based tool which our customers have come to rely upon to achieve success. This customer commitment is what’s driving their successes as well as ours. As a result, monthly active usage of our platform has increased 70% year-over-year. I am proud of our Company’s accomplishments and applaud both our team for their tireless efforts along with our amazing customers for embracing changes that truly enhance their workplaces.”

Abby Hammer, ChurnZero’s chief customer officer, added: “Our Inaugural

Commercially Available Silicon Quantum Computer Moves Forward With Quietest Bits On Record

KEY POINTS

  • Physicists achieve a noise level 10 times lower than the previous record
  • Demonstration proves to take a major step closer to a full-scale silicon quantum processor 
  • Next step could be a 10-qubit prototype quantum integrated processor by 2023

The lowest noise level on record for a semiconductor quantum bit has been demonstrated by a team of quantum physicists, bringing the development of a commercially available silicon quantum computer one step forward to possibility. 

In a study published in Advanced Materials, the physicists said they were able to achieve a noise level 10 times lower than previously recorded for any semiconductor qubit. Specifically, they demonstrated a low-level charge noise of  S0 = 0.0088 ± 0.0004 μeV2 Hz−1. 

As a next step, the team is now looking forward to demonstrating the capability required to produce a reliable 10-qubit prototype quantum integrated processor by 2023. 

“Our team is now working towards delivering all of these key results on a single device – fast, stable, high fidelity and with long coherence times – moving a major step closer to a full-scale quantum processor in silicon,” Michelle Simmons, director for Center for Quantum Computation and Communication Technology (CQC2T) and Scientia professor of quantum physics in the Faculty of Science at the University of New South Wales, said in a press release. 

The team explained that, for a silicon quantum computer to perform reliable and applicable solutions, it should generate quantum information close to 100% accuracy. However, achieving such accuracy was impossible due to what physicists call charge noise. 

Imperfections in the material environment that hosts qubits result in charge noise. It impedes the proper encoding of information on qubits, affecting the information accuracy altogether. By separating the qubits from the surface and interface states, the team was able to demonstrate the lowest noise possible using atom qubits in crystalline silicon. 

To come up with their demonstration, the team builds upon the results of Simmons’ previous paper published in Physical Review X.

“This (present) research, combined with our lowest charge noise results, shows that it is possible to achieve a 99.99% fidelity in atom qubits in silicon,” Simmons’ acknowledged in the same press release. 

According to Harvard Business Review, Quantum computing brings significant benefits to different industries, including healthcare, energy, finance, security and even entertainment. For instance, quantum computers provide encryption that will be impossible for hackers to gain access.

The protection the technology provides will be based on the laws of physics, which are more difficult to decipher than mathematical algorithms.   

quantum computer Prototype of the core of a trapped ion quantum computer. Photo: Ion Quantum Technology Group, University of Sussex

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When Did The Universe Get Its First Quantum Fields?

No matter how we look at the Universe — at low temperatures or ultra-high energies, from our own backyard to the most distant recesses of the observable cosmos — we find that the same laws of physics apply. The fundamental constants remain the same; gravitation appears to behave the same; the quantum transitions and relativistic effects are identical. At all points in time, at least for the parts of the Universe we can observe, General Relativity (governing gravity) and Quantum Field Theory (governing the other known forces) appear to apply in the exact same form we find them appearing here on Earth. But has it always been this way? Is there a time where the Universe didn’t have the same quantum fields in it, or perhaps no quantum fields at all? That’s what Patreon supporter Chris Shaw wants to know, asking:

“When did the first quantum fields form in the universe? Have they been there since the Big Bang or even from the inflationary period before?”

Perhaps surprisingly, quantum fields are there even under conditions where you might not expect them. Here’s what we know so far.

When we think about fields, most of us conceive of them the same way scientists did back in the 1800s: when you have some type of source — like an electric charge or a permanent magnet — it creates a field around it at every point in space. That field exists whether or not there are other particles there to be affected by it, but you can detect the presence of that field (as well as what it affects and how) by observing what happens to charges of various types that interact with that field.

Iron filings, which themselves can get magnetized, respond to magnetic fields by aligning along the direction of a field. Electric charges, in the presence of an electric field (or in motion in the presence of a magnetic field), will experience a force that accelerates them dependent on the strength of the field.

Even gravitation, whether in Einstein’s or Newton’s conception, can be visualized as a field: where matter or energy of any form will respond to the cumulative gravitational effects at its location in space, determining its future trajectory.

Generating photons for communication in a quantum computing system

Generating photons for communication in a quantum computing system
Entangled pairs of photons are generated by and propagate away from qubits placed along a waveguide. Credit: Sampson Wilcox

MIT researchers using superconducting quantum bits connected to a microwave transmission line have shown how the qubits can generate on demand the photons, or particles of light, necessary for communication between quantum processors.


The advance is an important step toward achieving the interconnections that would allow a modular quantum computing system to perform operations at rates exponentially faster than classical computers can achieve.

“Modular quantum computing is one technique for reaching quantum computation at scale by sharing the workload over multiple processing nodes,” says Bharath Kannan, MIT graduate fellow and first author of a paper on this topic published today in Science Advances. “These nodes, however, are generally not co-located, so we need to be able to communicate quantum information between distant locations.”

In classical computers, wires are used to route information back and forth through a processor during computation. In a quantum computer, the information itself is quantum mechanical and fragile, requiring new strategies to simultaneously process and communicate information.

“Superconducting qubits are a leading technology today, but they generally support only local interactions (nearest-neighbor or qubits very close by). The question is how to connect to qubits that are at distant locations,” says William Oliver, an associate professor of electrical engineering and computer science, MIT Lincoln Laboratory fellow, director of the Center for Quantum Engineering, and associate director of the Research Laboratory of Electronics. “We need quantum interconnects, ideally based on microwave waveguides that can guide quantum information from one location to another.”

That communication can occur via the microwave transmission line, or waveguide, as the excitations stored in the qubits generate photon pairs, which are emitted into the waveguide and then travel to two distant processing nodes. The identical photons are said to be “entangled,” acting as one system. As they travel to distant processing nodes, they can distribute that entanglement throughout a quantum network.

“We generate the entangled photons on demand using the qubits and then release the entangled state to the waveguide with very high efficiency, essentially unity,” says Oliver.

The research reported in the Science Advances paper utilizes a relatively simple technique, Kannan says.

“Our work presents a new architecture for generating photons that are spatially entangled in a very simple manner, using only a waveguide and a few qubits, which act as the photonic emitters,” says Kannan. “The entanglement between the photons can then be transferred into the processors for use in quantum communication or interconnection protocols.”

While the researchers said they have not yet implemented those communication protocols, their ongoing research is aimed in that direction.

“We did not yet perform the communication between processors in this work, but rather showed how we can generate photons that are useful for quantum communication and interconnection,” Kannan says.

Previous work by Kannan, Oliver, and colleagues introduced a waveguide quantum electrodynamics architecture using superconducting qubits that are essentially a type of artificial giant atom. That